EXCHANGE & RETURN
WITHIN SWEDEN
You return jewelery with a value under SEK 400 in any way you choose, as a letter or registered letter. You yourself are responsible for the arrival of the return.
RETURN
For jewelery worth less than SEK 400, you return in any way you choose.
CHANGE OF SIZE
Do you wish to change the size of the same piece of jewellery? Fill in the return form and write which size you wish to change to.
The new size is sent immediately and no change needs to be made regarding payment.
Would you like to change to another piece of jewelry? Make a return and place a new order for the jewelery you want instead.
REFUND OF RETURNS
Refunds are made as soon as we have received the returned item.
If you have paid for your order with cash on delivery, write your account number on the return form. Cash on delivery fees are not refunded.
THIS IS HOW YOU PACKAGE YOUR RETURN
Returned jewelry must be in mint condition.
Be careful when trying on jewelry so they don't scratch against each other. Returned jewelry that has scratches or marks will not be refunded.
Package your returned jewelry in the same way you received it.
If the original packaging is in good enough condition, use it. If the original packaging is damaged, you return it in a padded envelope with the packaging (boxes, silk bags) in which the jewelery was delivered.
COMPLAINT
If the item is damaged, make a complaint to us as soon as possible via email: info@milasilver.se
We send you a pre-paid return form via email that you use for the return shipping. Also fill in the return form that was included in the delivery. Refund or exchange takes place as soon as we have received the complained item.
INTERNATIONAL
60 DAY RETURN & EXCHANGE RIGHT
You have the right to exchange or return your jewelery within 60 days of receiving your delivery.
RETURN
When returning, fill in the return form that was included in the delivery.
Send the jewelry back in a traceable and safe way. The shipping cost for the return is paid by the customer himself.
CHANGE OF SIZE
If you want to change the size of the same model of jewelry. For example, changing the ring size. Fill in the return form and write which size you wish to change to. Return according to the instructions above. We send the new piece of jewelry in the new size with free shipping.
Feel free to contact us if you have any questions: info@milasilver.se
EXCHANGE FOR ANOTHER JEWELRY
If you wish to change to another piece of jewelry, you make a return and place a new order for the piece of jewelry you want instead.
REFUND OF RETURNS
Upon return, your order will be refunded to the chosen payment option. Refunds are made as soon as we have received the returned item.
THIS IS HOW YOU PACKAGE YOUR RETURN
Returned jewelry must be in mint condition.
Be careful when trying on jewelry so they don't scratch against each other. Returned jewelry that has scratches or marks will not be refunded.
Package your returned jewelry in the same way you received it.
If the original packaging is in good enough condition, use it. If the original packaging is damaged, you return it in a padded envelope with the packaging (boxes, silk bags) in which the jewelery was delivered.
COMPLAINT
If the item is damaged, make a complaint to us as soon as possible via email: info@milasilver.se
We send you a pre-paid return form via email that you use for the return shipping. Also fill in the return form that was included in the delivery. Refund or exchange takes place as soon as we have received the complained item.
If the packaging is damaged upon delivery, contact us.
RETURN ADDRESS
BOX 1017
E-mail: info@milasilver.se
