30-Day Return Policy

You have the right to return or exchange your jewelry within 30 days from the day you receive your order.
Please note: Customized jewelry (such as engraved pieces, special sizes or letter pendants) are non-returnable.


Returns

  • Fill in the return form included in your delivery.
  • Send the jewelry back in a trackable and secure way.
  • The customer pays the return shipping cost.

Exchanges / Change of size

If you want to exchange the size of the same model of jewelry (for example a ring):

  • Fill in the return form and write which size you wish to change to.
  • Return the jewelry according to the instructions above.
  • We will send the new size to you free of charge.

Exchange for another jewelry piece

If you want to exchange for another model, please return your jewelry as described above and place a new order for the piece you prefer.

Refunds

Refunds are always made to the original payment method once we have received and checked the returned item.

How to package your return

  • Jewelry must be returned unused and in mint condition.
  • Be careful when trying on jewelry to avoid scratches. Items with scratches or marks cannot be refunded.
  • Use the original packaging if it is in good condition. Otherwise, use a padded envelope together with the original boxes/silk pouches.

Complaints

If your item is damaged: Contact us as soon as possible at info@milasilver.se

Return Address

Mila Silver
Öresjövägen 5
269 36 BÃ¥stad
Sweden
Phone: +46705347316
E-mail: info@milasilver.se